Privacy Policy

AquaStore Platform

Last Updated: 17 May 2026

1. Introduction

AquaStore respects the privacy of its users.

This Privacy Policy explains how Aquamarket FZCO, operator of the AquaStore platform, collects, uses, stores, shares and protects information when users access or use the AquaStore website, mobile applications, marketplace, RFQ system, project system, tender features, subscription services, promotional tools and related services.

By using AquaStore, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We may collect the following categories of information.

2.1 Business Information

• company name;
• trade name;
• business address;
• country;
• company registration details;
• industry sector;
• business type;
• products and services;
• company profile information;
• certificates and verification information where provided.

2.2 Account Information

• name;
• job title;
• email address;
• phone number;
• username;
• password or authentication credentials;
• account preferences;
• communication history.

2.3 Platform Content and Activity

• product listings;
• service listings;
• company profiles;
• RFQ submissions;
• RFQ responses;
• project information;
• tender related information;
• subscription activity;
• promotional services activity;
• messages or inquiries;
• reviews, if available;
• uploaded files, images or documents.

2.4 Payment and Subscription Information

• subscription plan;
• payment status;
• invoice information;
• billing details;
• transaction reference numbers;
• payment provider confirmation.

AquaStore does not intend to store full payment card details where payments are processed by third party payment providers.

2.5 Technical and Usage Data

• IP address;
• browser type;
• device type;
• operating system;
• language settings;
• pages viewed;
• time spent on platform;
• referral source;
• session data;
• log files;
• cookies and similar technologies;
• approximate location based on IP address.

2.6 AI and Support Data

If AquaStore provides AI search, AI support or customer support tools, we may collect:

• questions submitted by users;
• support messages;
• AI interaction history;
• feedback;
• technical issue reports.

Users should not submit sensitive personal information or confidential third party information into AI support tools unless necessary.

3. How We Use Information

We may use information to:

• operate the platform;
• create and manage user accounts;
• verify businesses;
• publish company profiles and listings;
• process RFQs, inquiries, tenders and project features;
• provide subscriptions and promotional services;
• process payments and invoices;
• provide customer support;
• improve search, recommendations and platform functionality;
• analyze usage and performance;
• prevent fraud, spam and abuse;
• enforce Terms and Conditions;
• protect platform security;
• communicate service updates;
• send marketing communications where permitted;
• comply with legal, regulatory, accounting and tax obligations;
• support investor, audit or corporate review where legally appropriate.

4. Legal Basis and Business Purpose

Where applicable, we process information based on:

• user consent;
• performance of a contract;
• legitimate business interests;
• legal obligations;
• fraud prevention;
• platform security;
• business communication and marketplace operation.

5. Data Sharing

AquaStore does not sell personal data.

We may share information with:

• hosting providers;
• cloud service providers;
• payment processors;
• email and communication providers;
• analytics providers;
• advertising and marketing tools;
• customer support tools;
• AI service providers where applicable;
• technical contractors;
• legal advisors;
• auditors;
• accountants;
• government authorities where required by law;
• courts, regulators or enforcement authorities;
• buyers or suppliers where necessary for marketplace functions.

Business profile information and listings submitted for publication may be visible to other users and the public.

6. International Data Transfers

User information may be processed or stored in the United Arab Emirates or other countries where AquaStore, its infrastructure providers or service providers operate.

By using AquaStore, users acknowledge that data may be transferred internationally, subject to reasonable safeguards and applicable legal requirements.

7. Data Security

We apply reasonable technical and organizational measures to protect information against unauthorized access, disclosure, alteration, loss or misuse.

These measures may include access controls, passwords, encryption where appropriate, restricted admin access, monitoring, backups and security practices.

No online platform can guarantee absolute security. Users are responsible for keeping their login credentials secure.

8. Data Retention

We retain information for as long as necessary to:

• operate the platform;
• provide services;
• maintain business records;
• comply with legal obligations;
• resolve disputes;
• prevent fraud;
• enforce agreements;
• maintain audit and accounting records.

Some information may be retained after account deletion where required for legal, security, accounting or legitimate business purposes.

9. User Rights

Subject to applicable law, users may request:

• access to their information;
• correction of inaccurate information;
• deletion of account information;
• restriction of processing;
• withdrawal of consent where processing is based on consent;
• information about how data is used.

Requests may be sent to: [email protected]

AquaStore may request verification before processing a request.

10. Marketing Communications

AquaStore may send business related updates, platform notices, service announcements, offers or marketing communications.

Users may opt out of non essential marketing communications where required by law. Service related communications may still be sent.

11. Cookies and Tracking

AquaStore uses cookies and similar technologies to operate the platform, maintain sessions, remember preferences, analyze traffic, improve functionality and support marketing.

More details are provided in the Cookie Policy.

12. Children

AquaStore is a business platform and is not intended for children. Users must be at least 18 years old.

We do not knowingly collect information from children.

13. Third Party Links

AquaStore may contain links to third party websites, suppliers, payment providers or external services.

AquaStore is not responsible for the privacy practices, content or security of third party websites or services.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on the platform with a revised "Last Updated" date.

Continued use of AquaStore after updates means that you acknowledge the updated Privacy Policy.

15. Contact

Aquamarket FZCO
Dubai Silicon Oasis
Dubai, United Arab Emirates
Email: [email protected]