Subscription and Refund Policy

AquaStore Platform

Last Updated: 17 May 2026

1. Introduction

This Subscription and Refund Policy applies to paid services offered by AquaStore, including subscriptions, promotional tools, advertising services, listing upgrades, RFQ or tender related paid features and other paid digital services.

AquaStore is operated by:

• Company: Aquamarket FZCO
• Trade License Number: 80540
• Registered Jurisdiction: IFZA Free Zone
• Registered Address: Dubai Silicon Oasis, Dubai, United Arab Emirates
• Domain: aquastores.net

2. Subscription Plans

AquaStore may offer subscription plans including, without limitation:

• Basic;
• Pro;
• Pro Plus;
• VIP Pro;
• other plans introduced by AquaStore.

Subscription plans may provide access to features such as:

• product listing limits;
• company profile features;
• supplier profile tools;
• increased visibility;
• RFQ participation;
• promotional placement;
• analytics;
• premium profile features;
• other platform features.

Plan features may change from time to time.

3. Promotional Services

AquaStore may offer paid promotional services including, without limitation:

• Boost Listings;
• Pin Listings;
• VIP Listings;
• banner advertising;
• featured supplier placement;
• promoted listings;
• highlighted company profiles;
• other visibility or advertising tools.

Promotional services are intended to increase visibility only. They do not guarantee leads, inquiries, RFQs, tenders, contracts, sales, revenue, impressions, clicks, conversions, ranking position or business results.

4. Payments

Users agree to pay all applicable subscription, advertising, promotional or service fees.

Payments may be processed through approved third party payment providers.

AquaStore may suspend, restrict, downgrade or terminate paid services if payment fails, is reversed, disputed, delayed or not completed.

Users are responsible for any taxes, bank charges, currency conversion fees or payment provider fees applicable to their purchase.

5. Billing Cycles and Renewals

Subscription plans may be billed monthly, annually or according to the billing cycle displayed at purchase.

If automatic renewal is enabled, the subscription may renew automatically unless cancelled before the renewal date.

Users are responsible for managing cancellation before renewal.

6. Cancellation

Users may cancel a subscription according to the cancellation process available on the platform or by contacting AquaStore.

Cancellation will normally take effect at the end of the current paid billing period.

Cancellation does not automatically entitle the user to a refund for the unused part of the billing period unless required by law or expressly approved by AquaStore.

7. Refund Policy

Payments for subscriptions, promoted listings, Boost Listings, Pin Listings, VIP Listings, banner advertising, RFQ participation, tender participation, listing upgrades, digital promotional services and other paid platform services are generally non refundable once the service has started, been activated, displayed, used, delivered or made available.

Refunds may be considered only in limited cases such as:

• duplicate payment;
• technical billing error;
• incorrect charge caused by AquaStore;
• paid service not activated due to a technical issue caused by AquaStore.

Refund requests must be submitted within 7 days of payment.

AquaStore may request proof of payment and account details before reviewing a refund request.

8. No Refund for Business Results

Lack of inquiries, leads, RFQs, tenders, project awards, contracts, sales, revenue, impressions, clicks, ranking position, conversion rate or business results shall not be a basis for refund.

Paid services provide access, visibility, placement or platform features only. AquaStore does not guarantee commercial outcomes.

9. Trial Periods and Promotions

AquaStore may offer free trials, promotional periods, discounted access or temporary offers.

Trial or promotional terms may vary and may be changed, withdrawn or discontinued at AquaStore's discretion.

After a free or promotional period ends, standard subscription or service fees may apply if the user continues using paid services.

10. Plan Changes

Users may be allowed to upgrade or downgrade plans depending on platform functionality and billing rules.

Upgrades may take effect immediately or at the next billing cycle. Downgrades may take effect at the end of the current billing period.

Feature access may change after downgrade or cancellation.

11. Failed Payments and Chargebacks

If a payment fails, is reversed, charged back or disputed, AquaStore may:

• suspend paid features;
• remove promotional placements;
• downgrade the account;
• restrict access;
• cancel the subscription;
• recover unpaid fees;
• refuse future services.

Chargebacks made without first contacting AquaStore may result in account restriction or termination.

12. Pricing Changes

AquaStore may change pricing, plans and paid features from time to time.

Pricing changes will apply prospectively unless otherwise required by law or agreed with the user.

Existing paid periods will generally not be affected until renewal or a new purchase.

13. Contact for Billing and Refunds

Refund or billing requests should be sent to:

Email: [email protected]

Please include:

• company name;
• account email;
• payment date;
• payment amount;
• invoice or transaction reference;
• reason for request.

14. Relationship with Terms and Conditions

This Subscription and Refund Policy forms part of the AquaStore Terms and Conditions.

If there is any conflict between this Policy and the Terms and Conditions, the provision most protective of AquaStore's platform, payment and operational rights shall apply to the maximum extent permitted by law.